Xbox banned 4 million accounts for cheating or bots in 2022

Xbox banned 4 million accounts for cheating or bots in 2022

Master Chief turns away from a "banned" sign on an alien planet.

Image: Microsoft/343/Kotaku/Andrii Yalanskyi (Shutterstock)

Microsoft recently released a Xbox Transparency Report which offers some details on how it moderated its online services in the first six months of 2022. According to the publisher’s report, most enforcement actions were “proactive,” meaning Xbox has issued a ban (in most cases) before anyone reported an account misbehaving. Of those bans, nearly 4.33 million were for “cheating” or “inauthentic accounts.”

That doesn’t necessarily mean millions of bad actors roaming around trying to mess up your online games. Microsoft claims that 99.99% of the time it automatically bans ake accounts “as soon as they are created”. According to Microsoft, automation “helps find a resolution faster, reduces the need for human review, and further reduces the impact of toxic content on human moderators.”

Other forms of harassment moderated by the Xbox machine include sexual content, fraud, harassment, profanity, and phishing. But they are a tiny amount of things you can get banned for. During the six-month period, Xbox’s detection software banned less than half a million accounts for transgressions in these categories.

It probably goes without saying that software has a harder time determining what is harassment and what is not. That said, Microsoft reports that everyday users play a huge role in shaping the environment for Xbox online gaming, especially when it comes to feedback, user-generated content, and bad sportsmanship. During the reported six-month period, players made 33 million such reports to customer service. These reports are also reviewed by software before being forwarded to a human moderator.

Read more: Xbox Game Pass is about to get one of the best games of 2022

Despite managing 33 million human-generated reports, Microsoft says that number represents a 36% drop from the same time last year. It’s unclear if this means online gaming on Xbox is less toxic than it was a year ago, or if gamers aren’t reporting incidents for other reasons.

Of course, machines have less insightful judgment than human moderators, and Microsoft reviewed 151,000 appeals from players who felt they had been unfairly banned. But if you ever had to appeal, I wouldn’t be too hopeful about your chances. Microsoft data shows that only 6% of accounts that go through the appeals process are reinstated. The vast majority of the time, Microsoft seems quite confident in their decision to ban you from their service, so think twice. real difficult to know whether or not you would like to say this insult in the chat.

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